- Chinese Tea Shop | Bio Oolong, Pu'erh & Gong Fu Cha
General Terms and Conditions of Steffen XM Import Export, Brucknerweg 6, 74357 Bönnigheim, Germany
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity (§ 13 BGB).
The following provisions on the conclusion of a contract apply to orders placed via our online shop https://sxmteawordpressh-w5uezw4gdl.live-website.com.
In the event of a contract being concluded, the contract is concluded with
Mayjoice Limited
Room 13, Flat A, 7/F House of Corona,
50 Hung To Road, Kwun Tong, Kowloon
Hong Kong
The presentation of goods in our online shop does not constitute a legally binding contract offer on our part, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer submits a binding offer to conclude a purchase contract.
Upon receipt of an order in our online shop, the following provisions apply: The consumer submits a binding contractual offer by successfully completing the ordering procedure provided in our online shop.
The order is placed in the following steps:
1) Selection of the desired goods
2) Confirmation by clicking on the “Order” button
3) Review of the information in the shopping cart
4) Click on the “Checkout” button.
5) Log in to the online shop after registering and entering your login details (email address and password).
6) Check and correct the information you have entered.
7) Submit your binding order by clicking on the “Place order,” “Buy,” “Order now,” or “Order” button.
Before submitting a binding order, the consumer can return to the website where the customer’s details are entered by clicking the “Back” button in the Internet browser they are using after checking their details, and correct any input errors or cancel the order process by closing the Internet browser. We will immediately confirm receipt of the order by means of an automatically generated email (“order confirmation”). With this, we accept your offer.
Storage of the contract text for orders via our online shop: We will send you the order details and our terms and conditions by email. You can also view the terms and conditions at any time at https://sxmteawordpressh-w5uezw4gdl.live-website.com/termsandconditions.html. For security reasons, your order data is no longer accessible via the Internet.
The prices quoted include statutory sales tax and other price components. Any shipping costs will be added.
The consumer has the option of paying in advance by credit card (Visa and other payment options).
If the consumer has chosen to pay in advance, they undertake to pay the purchase price immediately after conclusion of the contract.
Unless we have clearly stated otherwise in the product description, all items we offer are ready for immediate shipment. Delivery will be made worldwide within 10 working days at the latest. In the case of payment in advance, the delivery period begins on the day after the payment order is sent to the bank responsible for the transfer, and for all other payment methods, on the day after the contract is concluded. If the end of the delivery period falls on a Saturday, Sunday, or public holiday at the place of delivery, the delivery period ends on the next working day.
The risk of accidental loss and accidental deterioration of the sold item is only transferred to the buyer upon delivery of the item, even in the case of mail order purchases.
We retain title to the goods until the purchase price has been paid in full.
Right of withdrawal for consumers
Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity:
Cancellation policy
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of cancellation, you must inform us
sxm tea Webshop
Steffen XM Import Export
Brucknerweg 6
74357 Bönnigheim, Germany
Email info@steffenxm.com
by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.
End of cancellation policy
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and send it back to us.)
To:
Mayjoice Limited
Room 13, Flat A, 7/F House of Corona,
50 Hung To Road, Kwun Tong, Kowloon
Hong Kong
Email info@steffenxm.com
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
_____________________________________________________
Ordered on (*)/received on (*)
__________________
Name of consumer(s)
_____________________________________________________
Address of consumer(s)
_____________________________________________________
Signature of consumer(s) (only for paper notifications)
__________________
Date
__________________
(*) Delete as applicable.
The statutory warranty provisions apply.
We have submitted to the codes of conduct of the following institutions:
Euro-Label Germany
EHI-EuroHandelsinstitut GmbH
Spichernstraße 55
50672 Köln
You can access the Euro-Label Code of Conduct by clicking on the Euro-Label seal on our website or at www.euro-label.com.
and
Trusted Shops GmbH
Colonius Carré
Subbelrather Straße 15c
50823 Köln
You can access the Trusted Shops Code of Conduct by clicking on the Trusted Shops seal on our website or at www.trustedshops.de.
The contract languages are exclusively German and English.
Status of the General Terms and Conditions: July 2025
